How we handle your data

Save a Plate L.L.C-FZ (“Save a Plate”, “we”) runs this website and the Save a Plate apps, where you reserve and pay for surplus food from restaurants and bakeries and collect it yourself. This policy explains what personal data we use, why, who we share it with and what you can do about it.

What we collect

• Account details — your name, email address, optional phone number and password (stored only as a secure hash). If you sign in with Google or Apple, we receive your name and email from them.
• Orders — what you reserved, from which vendor, the amount, your pickup code and whether the order was collected, cancelled or refunded. If you order as a guest, we keep the name, email and phone number you give at checkout.
• Payments — card payments are handled by Stripe. We never see or store your card number; we keep Stripe's reference for the payment and any refund.
• Addresses and location — saved addresses you add, and your device's location when you allow it, to show offers near you. We do not track your location in the background.
• Favourites — the vendors you follow.
• Security data — two-factor and passkey settings, sign-in sessions and app tokens, and technical data such as your IP address and browser, used to keep your account safe.

Why we use it

• To run your orders: reserve portions, take payment, give the vendor what they need to hand the food over, and send receipts, cancellation and refund emails.
• To manage your account and keep it secure, including verifying your email address.
• To handle support requests, refunds and complaints.
• To meet legal, tax and accounting obligations.

We do not sell your data or use it for third-party advertising.

Who we share it with

• Vendors see the name and phone number on an order, and your pickup code, so they can hand it over.
• Stripe processes payments and refunds, and pays out vendors who use Stripe.
• Google and Apple, only if you choose to sign in with them.
• Service providers who host the service and send our emails, bound to use the data only for us.
• Authorities, where the law requires it.

How long we keep it

We keep your account until you delete it. Orders are kept after an account is deleted, because vendors' records, refunds and our accounting depend on them; they then keep only the name and email given at the time. Payment references are kept as long as tax and accounting rules require.

Your choices

• See and correct your details in your account settings.
• Delete your account at any time, on the website under Settings or in the app.
• Turn off location access in your browser or device settings.
• Ask us for a copy of your data or to correct or delete it by writing to hello@saveaplate.ae.

Cookies

We use only the cookies needed to keep you signed in, remember your checkout and protect forms against misuse. We do not use advertising cookies.

Contact

Save a Plate L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates — hello@saveaplate.ae. See also our terms and legal notice.