Terms of use

These terms apply when you use the Save a Plate website or apps, operated by Save a Plate L.L.C-FZ (“Save a Plate”, “we”). Save a Plate is a marketplace: restaurants and bakeries (“vendors”) offer surplus food, and you reserve, pay for and collect it from them. The vendor prepares the food and is responsible for it; we run the platform and take your payment.

Ordering and payment

• Prices are shown in AED and include everything you pay; there are no delivery or service fees.
• You can reserve up to 5 portions of an offer per order, while stock lasts.
• Portions are held for 15 minutes while you pay. If payment does not complete in time, the hold ends and nothing is charged.
• Payments are processed by Stripe. Your order is confirmed, with a pickup code, once the payment has gone through.
• Offers are what the vendor has left that day, so contents can vary from the description and photo.

Collecting your order

• Food is for pickup only, at the vendor's address during the pickup window shown on your order.
• Show your pickup code at the counter. Anyone with the code can collect the order, so keep it to yourself.
• If you do not collect within 60 minutes after the pickup window ends, the order is closed as not collected and is not refunded: the food was set aside for you.

Cancellations and refunds

• You can cancel free of charge until 2 hours before the pickup window opens, and get a full refund.
• If a vendor has to cancel your order, you always get a full refund and we tell you why.
• If something is wrong with your food, contact us at hello@saveaplate.ae and we will look into it, including a refund where appropriate.
• Refunds go back to your original payment method and can take 5–10 business days to appear.

These terms do not limit any rights you have under UAE consumer protection law.

Food, allergies and dietary information

Vendors describe their offers, including halal, vegetarian and vegan labels. Because offers are made from the day's surplus, they may contain or have been in contact with allergens. If you have an allergy, ask the vendor before collecting and do not eat food you are unsure about.

Your account

• Keep your sign-in details safe; you are responsible for orders made with your account.
• Do not misuse the service, for example by reserving portions you do not intend to collect or by interfering with how it works. We may suspend accounts that do.
• You can delete your account at any time. How we handle your data is explained in our privacy policy.

Our responsibility

We work to keep the service available and accurate, but we cannot guarantee that it is always uninterrupted or that every offer is available when you arrive. Nothing in these terms excludes liability that cannot be excluded by law.

Changes and governing law

We may update these terms; the date above shows the latest version, and changes apply to orders placed after it. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Contact

Save a Plate L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates — hello@saveaplate.ae. See also our legal notice.